Frequently Asked Questions
If you have any other questions, please feel free to contact us at any time.
General
Other plumbers have a ‘Concrete Guarantee’- when their truck leaves your concrete driveway their guarantee expires! Not with Bono Plumbing! We strive for customer satisfaction. We offer a 6-month (180 day) Labor warranty on our workmanship, you could get a standard 1-6 year manufacturers warranty on plumbing fixtures depending on the items purchased. However, we can not offer warranties on any stoppages or owner-provided parts.
We no longer provide 24-hour service. If we’re unavailable to take your call please leave us a detailed message and we will return your call as soon as possible!
An expert plumber must first see and diagnose the existing issue(s). Then, he can provide an accurate, on the spot estimate of the project’s cost. For that reason, we do not provide pricing over the phone. Most of our work is done at a flat-rate, so you can rest assured that we will not be charging excessively for time or materials.
Our regularly scheduled service hours are Monday through Friday between 7:30 am and 4:00 pm.
Only for our VIP members do we offer free estimates at this time. We charge a small $49 fee upfront for all estimates that are credited back to the job once approved.
Plumbing
There are actually quite a few reasons why your water may come out looking discolored. Chemicals in water lines can often create a rust problem when water sits idle in the pipes. Rust residue can clog water faucets, fixtures, and other home appliances as well. Broken underground pipes can also be another issue, as these pipes allow dirt and other pollutants to infiltrate your plumbing lines. Another reason for discoloration could be an increase of iron in your system. Whatever the reason, it is a good idea to have us test your water for your family’s health and safety, and in order to determine what the problem is and offer suggestions on how to fix it.
Often you can insert a wrench into the bottom of the disposal and turn it a few times to free the jam, but DO NOT FORCE IT! You can easily cause serious damage to the disposal motor, your home electrical system, and even yourself! Bono Plumbing can normally fix a jammed disposal, if not, it might need to be replaced, but calling us would be your best bet to help save you time and money!
This is normally caused by a defective washer causing sudden increased water pressure through the pipes. Sometimes it is an easy fix, other times, not so much. Either way, give us a call so we can diagnose what’s going on. Often people wait until it’s too late, when that bang becomes a leak or a break and then they have water damage through their walls. So don’t wait!
Yes! It’s not just a problem, it’s an annoyance and it’s costing you money on your water bill every month! In fact, a running toilet can cost you upward of $80-$100 per month extra on your water bill! If a toilet continues to run after it is flushed, this usually means that there is a problem with the internal mechanics of the toilet. Often a little jiggle of the flushing valve will solve your problem, if not, the mechanics might need to be replaced. If the problem persists, call Bono Plumbing right away to analyze the issue.
Water heater leaks are usually a sign of deterioration. If your water heater starts to leak, make sure to turn the water off immediately and give us a call. Small leaks can turn into major (and costly) repairs if put off. More than likely, you will need a new water heater, but before we jump to any conclusions, Bono Plumbing can take a look and provide the most cost-effective solutions.
The biggest key is regular maintenance and inspection. Rust and/or lime buildup on pipes is a major indication of a leak. If you notice either, contact Bono Plumbing right away, and we will take care of it in a flash. Keeping up with a quick maintenance inspection at least once a year can save you a lot of time, money and headaches in the long run.
When faucets begin to drip or leak, it is usually the internal mechanics that have worn down and need to be replaced. This is actually a pretty quick and cheap fix, but the life of your faucets can be prolonged by gently turning them on and off rather than pulling them harshly.
Drain
When roots get in your pipes they continue to grow and begin to clog the pipes by catching all of the debris flowing from your home to the main sewer. This causes reduced flow through the pipes which in turn causes drains to run slower, eventually causing a complete blockage. Often the roots will expand causing pressure to build on the crack or in the joint which normally results in pipe breaks and total collapses, which can sometimes require extensive repair and/or replacement. While we no longer unclog sewer lateral pipes, we’d be happy to unclog kitchen and bathroom sinks, showers, toilet drains, or any other plumbing fixtures that might be clogged.
There are many causes of drain clogs including root intrusion in your drain pipes or outdated and broken pipes, but the most common reason for drain clogs is due to human negligence. In the kitchen, hardened grease and fat from cooking, food scraps, and small kitchen items are usually the culprit. In the bathroom, fallen hair, residue, and soap fragments are normally to blame. Toilet, bathtub and sink backups are generally caused by flushing of non-disposable items such as wipes, paper towels and feminine waste products. Just be more aware of what goes down your drains, and if a clog does appear, be careful. Although liquid drain cleaners can sometimes offer a quick fix to the problem, using them too often can cause bigger problems to your drains in the long run. To prevent any future clogs, make sure to dispose of grease and fat from cooking in the trash, fit all of your household drains with strainers or filters to catch all of those unwanted particles from going down the drain and make sure not to flush any non-disposables down the toilet.
Faucet Fixtures
A leaky faucet can either drip from the base or the end of the faucet, both of which are fixable. This can be caused by the faucet coming loose or a weakened or damaged gasket or seal. In this instance, the leaking water can be annoying but can be repaired. Whether the gaskets need to be replaced or a sealant needs to be placed on the faucet, we can inspect your faucet and determine the cause of the leak and remedy it efficiently.
Anytime you are having a plumbing problem – Do not hesitate to call!
Anytime repair or installation services are needed it is important to use professional services. Many of the issues can lead to more serious problems in your home’s plumbing if they are not remedied correctly. From burst pipes to improperly connected water lines, repair and installation services should never be a guessing game. We will inform you if your current faucet is worth repairing or whether it is more economical to replace an old faucet with a new, fully functioning fixture. Bono Plumbing, LLC will take the guessing out of these services and provide you with efficient and professional repair and installation services today!
While many of these troubling faucet issues can be remedied using our repair services, at some point the faucet may need replacement services. A faucet replacement and installation is not only mechanically beneficial, it can also add to the value of your home as well as give you the opportunity to personalize your faucet. When a new faucet is installed the seals are changed and the lines are inspected ensuring that the new faucet will provide efficient and consistent flowing water.
Does it feel like it takes forever for the water to drip out of your faucet? This is a noticeable problem when there is a clog in the faucet that needs to be repaired. This typically occurs in the aerator of the faucet, which is the end piece that moderates the flow of the water. Before attempting to take your faucet apart, which can cause further damage, give Bono Plumbing, LLC a call. We can come to your home and inspect the faucet to determine the cause of the low water pressure. Once determined we can efficiently remedy the issues on the spot.
A leaky faucet can either drip from the base or the end of the faucet, both of which are fixable. This can be caused by the faucet coming loose or a weakened or damaged gasket or seal. In this instance, the leaking water can be annoying but can be repaired. Whether the gaskets need to be replaced or a sealant needs to be placed on the faucet, we can inspect your faucet and determine the cause of the leak and remedy it efficiently.
Toilets
We strive for customer satisfaction here at Bono Plumbing, LLC. By using our professional and licensed services, you are putting your home’s sanitary and waste-removal needs in good hands. Only our experienced plumbers can provide the years of knowledge it takes to know for sure that your plumbing is in its most efficient state. Every aspect of your toilet is required to function efficiently in order to have an efficient toilet. Our expert technicians will thoroughly inspect your entire toilet system to guarantee that your home’s toilet is efficient and safe. We know that your schedule can be hectic and we respect that. We will make appointments around your schedule at a time that is convenient for you. Our top goal is to evaluate the plumbing problem at your home or business. We get the job done as quickly and efficiently as possible. We can give you peace of mind the moment you call our professional staff!
Don’t put up with a damaged toilet, get help today! If you are in need of assistance with your inoperable or problematic home toilet, Bono Plumbing, LLC would be more than happy to take a look at your toilet and provide you with service options to get your toilet back up and working in no time!
Toilet repairs may provide a good temporary fix to any problem, but for older model toilets, replacement is perhaps the best option. Newer model toilets not only meet the new standard requirements for water use, but can also be financially beneficial and more environmentally friendly as well. Additionally, adding a new toilet to your home can add value to your home. At Bono Plumbing, LLC. we specialize in replacing toilets and installing new model toilets. Before attempting to remedy these issues yourself, trust in the expert services provided by our experienced technicians.
In certain instances, a simple toilet fix is all you may need. It may just be a bad flush valve, tripped flapper, worn out wax gasket or broken flange, all of which can be replaced fairly easily. Because many of these issues are simple, they can be remedied with repair services. We can remedy these issues efficiently and professionally with little to no down time for your home’s toilet. If you see that any of the above symptoms are applicable to your toilet, give us a call and we will assist you today!
Nobody likes having an out-of-service toilet in their home. Whether it’s caused by improper installations or mechanical issues that happen over time, a malfunctioning toilet is most homeowners’ nightmare. While some people may attempt a DIY approach, this is never the best solution as further damage can be caused. The installation and repair of your homes toilet can be a challenging thing. If installed incorrectly you can create a substantial financial burden. Additionally ignoring repairs can cause a higher than usual bill and damage to your home. A full analysis of your toilet problems are required by an experienced plumber to make sure everything is functioning securely and ensuring that there are no clogs present. Our professional technicians give you a full sense of security in the repair of your clogged or broken toilet and all other plumbing problems.
Water Treatment
There are many options for water treatment and being confused about your options is normal. The best system depends on what is causing poor water quality. For example, if your problem is hard water, a water softener is probably the best solution. If you are concerned about chemicals, a whole-house water filtration system may be the right choice. We can help you find the ideal system for your home.
A point-of-use water filter is installed on one faucet or plumbing fixture and filters the water just for that fixture. Whole-house water filtration systems are designed to filter all the water in the house, so you have clean water at every faucet and fixture. These filtration systems are installed at the place where the main water supply enters your house.
Hardness is caused by excessive mineral content in the water, specifically calcium and magnesium. Signs of hard water include scale buildup in plumbing fixtures and appliances, soap that doesn’t lather well, rust stains in plumbing fixtures, and dingy-looking clothing after washing.
The effectiveness depends on the type of system you choose and the type of filtration. It is important to choose a system that is designed to remove the contaminants you need removed from your water, the quality of the equipment, and the installation. Your plumber can help you choose a quality water treatment system for your home and make sure it is installed properly.
Garbage Disposals
One of the most common reasons for a clogged or damaged garbage disposal is grease. When the grease that is on your pans or food items is washed off, it will come off in the water and build up on all the pipes. Over time the grease will become thick and can cause the garbage disposal to shut down or not work as well. When that happens, food will clog and water will build up in the sink, making it hard for the water to go down the drains. Additionally, things that are hard to break down like egg shells and banana peels can both create damaging conditions for your home’s garbage disposal.
Another common issue seen in garbage disposals is bad odors. This occurs when food gets caught in the garbage disposal and starts to deteriorate. The odor can be overwhelming and hard to get rid of. While some customers may attempt to remedy these issues, without the proper damage you can cause a more serious issue or, worst of all, hurt yourself. Bono Plumbing, LLC. can help you get rid of the embarrassing and bad odor. We have the perfect products to get the job done quickly and efficiently. We will even get rid of all the unwanted food that was left behind in the garbage disposal.
While there are many reasons why a garbage disposal can malfunction, repair is one of the few solutions. Repairs include the inspection of the garbage disposal should there be food or debris stuck inside, the removal of this odor causing issue can also be remedied. While maintenance can prevent these issues, once you have them seeking professional services is always the best course of action. Bono Plumbing, LLC. has the right solutions for you! We can ensure that your system is cleaned and functioning without breaking the bank.
In certain instances, especially if misused or extremely out-of-date, replacing your garbage disposal may be your only choice. While this can be a stressful situation, it can also be a blessing in disguise. When replacing your garbage disposal you can ensure that your new unit is efficient and satisfies your needs. Additionally, by using the professional services from Bono Plumbing, LLC., you can have peace of mind knowing we strive for customer satisfaction.
Regardless of the problem, we at Bono Plumbing, LLC. are here to help! Whether you need your garbage disposal repaired or need a new garbage disposal unit installed.
Water Filters & Softeners
When you make the call to Bono Plumbing, LLC, you can rest easy knowing that we will get the job done right! At Bono Plumbing, LLC., we can handle all of your plumbing needs from water filter installations and water softener repairs. When you call you will receive prompt, courteous plumbing service at low competitive rates. We strive for customer satisfaction with our services and products.
Sump Pumps
- Your Needs – You’ll need to choose the best sump pump for your needs. One of your most important decisions will be whether to invest in a Battery Backup Sump Pump. Heavy rain is often accompanied by power outages, and the standard sump pump doesn’t operate without electricity.A Battery Backup Sump Pump will continue to protect your home and belongings even when you lose power. It also is a fail-safe in case the primary pump fails.
- Warranty – Also, consider the equipment warranty. You’ll get a better warranty when a professional plumber installs and maintains your system.
- “Do-it-yourselfer”? – Well, this is one of those times that you should rely on an experienced, licensed plumber and not a how-to manual. You can buy the best sump pump available, but it won’t do any good if it is not installed properly. So, don’t take any chances.
By calling Bono Plumbing, LLC, you’re better informed and can be comfortable knowing that you have the best sump pump system for your home. That’s our goal – to help you protect your home and valuables and save you the headache of a messy cleanup and potentially costly, time consuming remodel.
At Bono Plumbing, LLC., we’re passionate about helping you protect your home and what you own, and saving you the headache of a messy cleanup and potentially costly, time consuming remodel. We will always offer what we believe are the most reliable sump pump products on the market today. With our 20 years of plumbing experience we can inform and educate our customers about sump pumps so you can make the best choice for your individual situation. We strive for customer satisfaction. We promise a quick and easy process; from your phone call, to appointment scheduling, to the installation, to follow up and care afterwards.
We’ve seen the damage and chaos caused by a flooded basement – it can be truly heartbreaking. No one should have to go through that.
Leak Or Burst Pipes
There are several reasons why a water pipe may burst and leak. A corroded pipe can easily be weakened and eventually break with enough water pressure. A frozen pipe is another common issue. The frozen pipe is weakened and can easily break with the regular water pressure entering your home. Additionally, invasive roots can be the culprit. If you have large trees with deep roots, these roots can eventually grow and break the pipes that are older and weaker. Old piping is ever in danger of bursting, so it is recommended to have your pipes of the highest quality upgrade available. Similarly, large clogs can result in unnecessary pressure which in turn will burst the pipes in your home. No matter what the cause for your burst pipe, Bono Plumbing, LLC. has the solution for you!
Not all burst pipes imitate Niagara Falls! Most of the time, the indicators are much more subtle, yet can be just as damaging and costly. Obvious and not so obvious leaks can be a sign of a burst pipe. A bulge in the ceiling or floor, dampness, and black or green discoloration on floors and walls, are all signs that you have a leaking pipe. Noisy pipes and loss of water pressure can also indicate a leak somewhere in your plumbing system. Having our expert staff provide your home with regular inspections and leak detection services, you can prevent burst pipes from ever occurring!
Aside from hundreds of gallons of water flowing into your living room or as much as three bathtubs of water can run from the burst pipe an hour. Whole cities, blocks, or neighborhoods, can be completely shut down for days. Then of course there’s the potential for property damage, putting you, the homeowner, out of your home for weeks. Mold growth, slab leaks and damage to your drywall can all occur with a burst pipe. Additionally if your home is two or more stories you could be looking at extensive roof damage should the burst pipe be in an upstair bathroom. Moreover, the potential cost from your water bill will be simply astronomical. Before homeowners have any idea there is a leak, their water bill can skyrocket into hundreds or thousands of dollars. One faucet dripping just twice every minute can cause more than 1,000 gallons of water or more to be wasted over one three month billing cycle. For faucets that leak a steady stream the width of a pen tip the waste can grow to 10,000 gallons or more during that same billing cycle. If you’re facing a burst pipe, the faster that it is repaired the less damage it can cause in your home and putting your family’s health at risk with the creation of mold.
It can be difficult determining whom to call when you have a leak. The source of the leak can be deceptive. Our professional experience with leaks allows us to pinpoint and diagnose the issue quickly. First, we will assess the situation and make an expert decision where to start. Once we’ve made all our repairs, then we’ll discuss with you what to do next. We will perform the necessary repair services for your home efficiently and professionally. Once the services are performed you can rest assured knowing that the plumbing in your home is always working in the best possible condition.
If and when you find yourself faced with the nightmare that is a burst pipe, don’t hesitate for a moment and call us immediately. When it comes to burst pipes, getting expert services is the number one solution and we pride ourselves of going above and beyond to provide the best service possible. At Bono Plumbing, LLC. we know how to treat burst pipes in order to limit the amount of damage that occurs to your home. We can quickly access the situation and remedy it. And while a burst pipe may seem like a nightmare that will never end, rest assured with us, there’s light at the end of the tunnel.
Bono Plumbing, LLC. are experts who can assist you without breaking the bank. Don’t face a plumbing emergency on your own. We want you to be completely satisfied with our services. We strive for customer satisfaction. Call us today and we will be on our way before you know it.
Water Heaters
When hot water runs out quickly, it’s a sure sign your water heater has problems. A damaged or inefficient water heater can result in a small amount of hot water being available for your home. Additionally, if your hot water is running out quickly then you may even have a leak in your water heater. We can easily inspect your water heater and determine whether or not your water heater is suffering from any leaks or damage that would prevent it from providing your home with hot water.
When the hot water coming from your hot water heater is brown or discolored, then you have a serious issue with your system. This is not only a health hazard but it can signal rusting within your water heater. Similarly, the problem could be the interior lining of your water heater or the pipes leading from it. At Bono Plumbing, we can examine your water heater and let you know the issue that your home is suffering from. Call us today to find out how we can help.
A higher than usual water bill can in some instances be caused by a malfunctioning water heater. In some instances, it will either be caused by a damaged water heater or simply an inefficient water heater that needs to be replaced. When this is the case, it is important to seek professional help. Because water heaters are sensitive machinery, it is important to get professional services.
If your water takes a long time to get hot or your water gets too hot you may have a problem with the heating element or the thermostat. This can be dangerous and should be addressed immediately. A water heater should allow you to adjust the amount of hot water you need however once it malfunctions you run into an issue of uncontrolled hot water. When you call us we inspect your water heater and take care of the problem for you. Whether it is one or both of the heating elements or the thermostat we have the best solution for you.
While some issues with your homes water heater can be addressed with repairs, at some point, replacement may be your only option. Serious issues such as a large water leak in the tank and rust damage can require the complete replacement of your home’s water heater. If left unaddressed, many of these issues can cause significant damage to your home. At Bono Plumbing we specialize in professional replacement services for your homes water heater.
When a water heater begins to fail or malfunction, there are a few telltale signs that can help you get assistance early. An odd smell, higher than a usual bill, rusting, or water leaks, are all signs of an issue in your water heater. In some instances, these small problems could be serious enough to completely damage your home’s systems. If this is the case, it is imperative to speak with Bono Plumbing to get efficient and professional replacement services today!
Just as you wouldn’t want just anyone repairing your car, the same goes for your home. While your water heater is a great asset for your home, it can also be a dangerous liability. Trusting someone who has the correct knowledge and experience is imperative to your home’s safety. At Bono Plumbing, we are experts in the repair, maintenance, and installation of anything related to your home’s water heater, and we are licensed, insured, and bonded to install your water heater to factory standards. Additionally, when we install or replace your home’s water heater we provide you with the peace of mind that comes from striving for customer satisfaction! Call us today to schedule an appointment!