116 May Road Suite A, Wentzville, MO 63385 Visit Us 636.294.9110 Call Us Email Us

FAQs

FAQs 2018-06-25T12:19:17+00:00

General Questions

If you have any other questions, please feel free to contact us at any time.

Our regularly scheduled service hours are Monday through Friday between 8am and 5pm.
YES! We offer FREE IN-HOME estimates. To receive a FREE IN-HOME estimate though, an appointment must be made within our regularly scheduled service hours.
Generally, no. Every plumbing system is so complex and so different in scope that it makes it very hard to give quotes over the phone. For this reason, we offer FREE IN-HOME estimates and provide you with an exact price (or at least a very close estimate) up-front, FREE OF CHARGE, with better explanations of the issue at hand and no pressure for immediate service.
Yes, we do. Anything outside of our normal hours is charged at overtime rates.
We no longer provide 24 hour service. If we’re unavailable to take your call please leave us a detailed message and we will return your call as soon as possible!
MOST DEFINITELY! Please check out our customer reviews page.
YES OF COURSE! Please contact us today and we would be more than happy to help you!

Plumbing Questions

When faucets begin to drip or leak, it is usually the internal mechanics that have worn down and need to be replaced. This is actually a pretty quick and cheap fix, but the life of your faucets can be prolonged by gently turning them on and off rather than pulling them harshly.
The biggest key is regular maintenance and inspection. Rust and/or lime buildup on pipes is a major indication of a leak. If you notice either, contact Bono Plumbing right away, and we will take care of it in a flash. Keeping up with a quick maintenance inspection at least once a year can save you a lot of time, money and headaches in the long run.
Water heater leaks are usually a sign of deterioration. If your water heater starts to leak, make sure to turn the water off immediately and give us a call. Small leaks can turn into major (and costly) repairs if put off. More than likely, you will need a new water heater, but before we jump to any conclusions, Bono Plumbing can take a look and provide the most cost effective solutions.
Yes! It’s not just a problem, it’s an annoyance and it’s costing you money on your water bill every month! In fact, a running toilet can cost you an upward of $80-$100 per month extra on your water bill! If a toilet continues to run after it is flushed, this usually means that there is a problem with the internal mechanics of the toilet. Often a little jiggle of the flushing valve will solve your problem, if not, the mechanics might need to be replaced. If the problem persists, call Bono Plumbing right away to analyze the issue.
This is normally caused by a defective washer causing sudden increased water pressure through the pipes. Sometimes it is an easy fix, other times, not so much. Either way, give us a call so we can diagnose what’s going on. Often people wait until it’s too late, when that bang becomes a leak or a break and then they have water damage through their walls. So don’t wait!
Often you can insert a wrench into the bottom of the disposal and turn it a few times to free the jam, but DO NOT FORCE IT! You can easily cause serious damage to the disposal motor, your home electrical system, and even yourself! Bono Plumbing can normally fix a jammed disposal, if not, it might need to be replaced, but calling us would be your best bet to help save you time and money!
There are actually quite a few reasons why your water may come out looking discolored. Chemicals in water lines can often create a rust problem when water sits idle in the pipes. Rust residue can clog water faucets, fixtures, and other home appliances as well. Broken underground pipes can also be another issue, as these pipes allow dirt and other pollutants to infiltrate your plumbing lines. Another reason for discoloration could be an increase of iron in your system. Whatever the reason, it is a good idea to have us test your water for your family’s health and safety, and in order to determine what the problem is and offer suggestions on how to fix it.

Drain Questions

There are many causes of drain clogs including root intrusion in your drain pipes or outdated and broken pipes, but the most common reason for drain clogs is due to human negligence. In the kitchen, hardened grease and fat from cooking, food scraps, and small kitchen items are usually the culprit. In the bathroom, fallen hair, residue, and soap fragments are normally to blame. Toilet, bathtub and sink backups are generally caused by flushing of non-disposable items such as wipes, paper towels and feminine waste products. Just be more aware of what goes down your drains, and if a clog does appear, be careful. Although liquid drain cleaners can sometimes offer a quick fix to the problem, using them too often can cause bigger problems to your drains in the long run. To prevent any future clogs, make sure to dispose of grease and fat from cooking in the trash, fit all of your household drains with strainers or filters to catch all of those unwanted particles from going down the drain and make sure not to flush any non-disposables down the toilet.
When roots get in your pipes they continue to grow and begin to clog the pipes by catching all of the debris flowing from your home to the main sewer. This causes reduced flow through the pipes which in turn causes drains to run slower, eventually causing a complete blockage. Often the roots will expand causing pressure to build on the crack or in the joint which normally results in pipe breaks and total collapses, which can sometimes require extensive repair and/or replacement. Certain pipes made of certain material, such as clay, are more prone to root invasion than others, so when building new, or replacing pipes, it is good to know what type of material is being used.
Other plumbers have a ‘Concrete Guarantee’- when their truck leaves your concrete driveway their guarantee expires! Not with Bono Plumbing! WE STRIVE FOR CUSTOMER SATISFACTION.

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